Refunds & Cancellation Policy
Last updated
1. Start on the Free plan
Every workspace can use PayNudge on the Free plan, free forever and without a payment card, so you can decide whether PayNudge is right for you before you pay anything. Because no payment is taken for the Free plan, refunds do not apply to it.
2. Monthly subscriptions
Paid plans are billed monthly in advance through Polar.sh, our reseller and Merchant of Record, and renew automatically each month until you cancel.
3. Cancelling
You can cancel at any time from Settings → Billing, or from the Polar customer portal linked in your receipts. Cancellation takes effect at the end of your current billing period. You keep full access until then and won't be charged again.
After the period ends, your workspace moves to the Free plan. Nothing is deleted, and reminders keep running within the Free plan limits. You can upgrade again at any time, or delete your account if PayNudge isn't for you.
4. Refunds
Because you can cancel at any time and keep access until the end of the period you've paid for, we don't provide pro-rated refunds for partial months, unused time or downgrades, except where the law requires it.
We will always refund, through Polar:
- duplicate charges, or charges made after you cancelled;
- charges for a period in which the Service was unavailable for a significant time because of a fault on our side;
- any amount you are entitled to under applicable consumer law.
Refunds are processed by Polar in line with its refund policy and returned to the original payment method. Banks usually take 5 to 10 business days to show them.
5. 14-day right of withdrawal (UK and EU)
PayNudge is sold for business use. If you are nevertheless a consumer in the UK or EU, you may have a statutory right to withdraw from a purchase within 14 days. By starting a paid subscription and using it immediately, you ask us to begin providing the Service during the withdrawal period. If you withdraw, you may receive a refund reduced in proportion to the Service already provided, as the law allows.
6. How to ask for a refund
Email support@paynudge.site from the address on your account, with the date of the charge and the reason. We aim to reply within two business days. You can also contact Polar directly through your receipt. See also our Terms of Service.